Most tenancies in the private sector go well, landlords offer safe and secure properties to rent and tenant pay their rent and look after the property as if it was their home. However there can be times when tenants may need to take action against, or protect themselves against, poor landlord practises.

We hope this toolkit provides information and tools to help you stay safe and happy in your tenancy, if you would like to talk to someone about a concern you have about your landlord please contact us in 0191 2771438, email us at privaterentedservice@newcastle.gov.uk or complete out online reporting form.

Asking for your landlords address

Do i have a right to know who my landlord is? How can I ask the agents for my landlords details?

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Ending a tenancy/ giving notice

What happens if you sign a tenancy agreement but want to leave early? Find out what you need to know and do.

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Deposits and deposit protection

How should you request a deposit be protected? When can you request a deposit back? What about compensation?

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Retaliatory eviction

How to request repairs, how to make a compliant and how will I be protected from eviction?

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Rent repayment orders

Find out about Rent Repayment Orders, when would you qualify for one and how to apply for one.

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Homes fitness for habitation

What are Homes fitness for habitation, and what doe they mean for me?

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