Most tenancies in the private sector go well, landlords offer safe and secure properties to rent and tenant pay their rent and look after the property as if it was their home. However there can be times when tenants may need to take action against, or protect themselves against, poor landlord practises.

We hope this toolkit provides information and tools to help you stay safe and happy in your tenancy, if you would like to talk to someone about a concern you have about your landlord please contact us in 0191 2771438, email us at or complete out online reporting form.

Rent repayment orders

Tenants can apply for a Rent Repayment Order when a landlord has breach certain regulations. Breaches include: using or threatening …

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Retaliatory eviction

When you rent a property from a private landlord the landlord is responsible for most of the large repairs; fixing …

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Deposits and deposit protection

If you pay a landlord a deposit at the start of an Assured Shorthold Tenancy your landlord has an obligation …

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Homes fitness for habitation

The Homes Fitness for Habitation Act 2019 came into force in March 2019 and applies to both social and private …

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