There are few things in life more important than a safe, secure and comfortable place to live. Our friendly, professional staff provide a range of help and advice that isn’t available anywhere else.

We hope this website provides all the information to help you stay safe and happy in your tenancy. If you would like to talk to someone about a concern you have about your landlord please contact us in 0191 2771438, email us at or complete our online reporting form.


Budgeting and Money Help

Knowing where to get money and budgeting advice can sometimes be daunting. The Money and Pensions Service have recently released …

Find out more

Tenants Advice Service

Need help understanding your rights? Having problems with your landlord? We can help maintain your tenancy.

Find out more

Home Finder Service

Need help finding a home? Worried about varying standards? Find a list of safe, affordable and well managed properties.

Find out more

Rent Deposit Scheme

If you’re struggling to save enough money for a deposit we may be able to help.

Find out more

Tenants FAQs

Private Rented Service provide advice and support about renting from a private landlord, find out more about what we offer.

Find out more