Due to the ongoing restrictions caused by the COVID19 situation our team members are continuing to work from home.  We would like to reassure you that we are still providing a full advice and support service to all our customers, albeit it you might notice a change in how we offer this service.

In order to improve our offer we are looking at our phone service and improvements are being made to our telephone systems.  unfortunately, this has resulted in a delay to some voice mail messages being received and responded to.

If you have experience a delay in our response we would like to apologise and ask that if you are still waiting for a reply please let us know, you can email us at privaterentedservice@newcastle.gov.uk