Renting a property for the first time can be quite stressful but our friendly, professional staff can provide the support you need to find the right home and give advice on managing your tenancy.


Newcastle University Residence Support Team

The Residences Support Team are here to help students during their time living in University, Partnership and Private Rented accommodation. As a team we are available to offer assistance on any query you may have in relation to Private Sector or purpose built block accommodation. If we are unable to help you we will sign- post you on to someone who can.

We can  offer help and support on a range of private sector issues from searching for accommodation, rent levels,  student and landlord obligations, popular student areas, what to look for in a property, utilities, through to advice about disrepair, inter-tenancy disputes, to living in purpose-built blocks, including our nominated Partnership schemes.


We also run a ‘Find a Flatmate scheme’ during Term 2 for students who are searching for private rented accommodation on their own.

We are available to support you and signpost you to relevant University and external teams should you need pastoral or specialist support during your time in private accommodation whilst studying at Newcastle University. We are here to help you in any way that we can.

Please contact us on 0191 2083333 or call into see us Level 2 King’s Gate Building

Newcastle University Students Union (NUSU) Student Advice Centre

The Student Advice Centre (SAC) is the go-to advice service for Newcastle University students.  The service is located on the Ground Floor of the Students Union building.   If students need help on Housing related matters the advice team are there to help, support and advise.  Issues we can advise students on include :

  • House Hunting
  • Contract reviews
  • Contract Advice
  • Guarantors
  • Complaint handling
  • Housing Standards & Conditions
  • Possession & Eviction
  • Disrepair

The service is not limited to Housing, offering advice on a range of issues including Finance, Academic, and Consumer amongst others. 

The Advice Centre is independent from the University; so we can offer fully impartial, professional advice and the service aims to empower students to take the necessary steps to remedy any situation.  The service has a strict confidentiality policy, operates within service standards, has access to the Citizens Advice Bureau resources and is licenced by Advice UK.

Students can book a 40-45 minute appointment by calling, emailing or just popping in. During term time the service also offers quick 15 minute drop in sessions, at varying times through the week.  Please check availability of drop in sessions daily on the SAC website as these are subject to change.

Contact us at telephone: 0191 239 3979 or email


A recurring theme most years is the dissatisfaction felt by the overwhelming majority of students with their private sector accommodation. From eye-wateringly expensive rents to poor quality properties, slow repair response times and unjustified deposit deductions, most students have one gripe or another.

“Wouldn’t it be great if Northumbria Students’ Union set up a Lettings Agency to right these wrongs?” came some of the replies.

So we have. It’s called NU:LETS, which is the official and approved student letting agency of Northumbria University, and the only place you need look for your student accommodation. We’re open for business on the ground floor of Northumbria Students’ Union. Why not pop by.

Inline with everything else Northumbria Student’s Union does, NU:LETS is guided by considerations concerning the students’ welfare  (we even have the Students’ Vice President Welfare and Equality on our board). We are committed to only offering good quality properties owned by reputable landlords.

Our sole remit is to improve upon the service levels currently on offer, provide a recommendable service to all. And, of course, we won’t charge you a single penny for this service.

Contact us on 0191 227 4585 or email